Signature Worldwide…... a new service at World Trade Center Beirut

WTC -Beirut is glad to announce that a new program has been added to its services.

Signature's mission is to be the leader in providing business building solutions resulting in maximum revenue generation for our clients through legendary customer experiences. Each Signature solution is specific to each customer, whether it is hotel service training, sales training, mystery shopping or perhaps a marketing solution.

Hospitality

In an industry as competitive as hospitality, you need to get as many people calling as possible, convert as many of those calls to reservations as possible, and make sure every customer is satisfied as much as possible.

The best source of increased revenue is maximizing the sales opportunities you're already working with. Signature provides legendary sales and customer service training to ensure that your front line staff knows how to convert calls, add profitable services and keep guests coming back. With hotel sales training programs such as Call Center Edge^TM, Transient Edge^®, Sales Edge ^TM and Service Edge^TM we're ready to train your staff for success. From front desk, directors of sales, to call center, to every last employee, Signature training can develop your entire staff into a professional sales force that knows how to give guests what they're looking for.

Signature has a network of experienced mystery shoppers who can allow you an honest look into your front line staff skills with both phone and in-person experiences. We'll record our calls so you can hear exactly what your customers are hearing. And we'll analyze visits so that you can be sure your staff is providing legendary guest experiences.

Hotel Transient - Transient Edge^®

Skilled front desk and reservation employees are essential to success in the hospitality business. Signature's Transient Edge^®, an energetic, fun-filled program taught by experienced hotel sales training professionals, gives your front desk staff the skills and confidence they need to perform their best - and outperform your competition.

Transient Edge^® begins with "installation" training that gives your employees the primary skills they need to provide legendary customer service. We follow this up with phone call coaching and ongoing shopping calls to help your staff master their primary skills while acquiring new ones.

All hotel service training is on-site and includes the following topics and activities:

• Pre-training mystery phone calls
• Employee training on Signature's "Magic Formula" reservation process
• Extensive role playing
• Dynamic and fun training session
• Measurement of results
• Employee motivation
• Coaching phone calls to front desk/reservation employees
• Post-training shop calls
• Mystery shopping calls to competitors
• New employee training kit

Our post-training reinforcement includes:

• On-site revisits by a Signature Regional Trainer throughout the year
• Routine on-site mystery shopping calls to assess employee skill progression
• Immediate access via a toll-free number to listen to recorded mystery shopping calls
• Written/on-line management reports assessing all shopping calls/employee performance
• On-line capability to review call assessments and hear how employees sound on shopping calls
• Unlimited coaching calls to help perfect employee skills

Financial Services

At Signature, we help bank and credit union managers by teaching and motivating their employees to do important things well - every time. We specialize in helping sales and service professionals to exceed customer expectations, create value in your institution and its products, and sell more services to existing and prospective customers.

Travel and Tourism

More than 40% of the people who walk into a travel agency don't know where they want to go. And 40% of those customers take the suggestion of their travel agent in choosing a vacation destination. Whether you represent a city, country or region, Signature can help you become the most recommended destination travel agents.

To inquire about the appropriate solutions to your unique opportunities please visit signature website www.signatureworldwide.com